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I can't feel you board travellers ahead of doing all your checks over the aircraft. Leaving your prospects stuck for over two hrs with no to tiny data is overall bullshit. While you are in essence similar to each airline In this particular respect, it’s simply not satisfactory to take care of your buyers by doing this.
I used to be on hold for approximately 40 minutes, with common ‘updates’ from the supervisor named Tony…who was calling some unidentified department to examine on the second, lacking voucher….when…Sure,, I was Slash off! I known as back again…only to get instructed the wait would be 18-twenty five minutes. I’m nonetheless waiting around on this connect with back. This excursion will be the trip of a life span for my spouse, a wounded veteran and cancer survivor.
My concern is AA very long responded to my problems and lies about good reasons the I used to be bumped of flight.
I'm standing at American airlines counter in McAllen, Tx waiting for a hotel voucher 3 several hours immediately after landing from Flight 5783 that was redirected due to poor weather above Queretaro.
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by no means ever been given these kinds of weak service and a business that basically doesn’t care about there paying out buyers
On Jan 10th 2014, we experienced a return flight from Miami to Seattle. This was a immediate flight which should have been 6.five hrs. We boarded about 30 min late, only to listen to in the captain that we were nonetheless waiting for gasoline and nonetheless didn't have affirmation regarding when, but that it might consider not less than 20 min to refuel. Last but not least right after 1 hour within the plane, we experienced refueled, only to hear that an armrest was damaged and we were awaiting a mend. We had been within the system for 1.5 hrs, before get-off. WHY, would you board travellers on that very long of the flight Right before refueling, especially not having an ETA for that gas?
Reading through the write-up in Yahoo! a few AA rep crafting “deaf and dumb” on their baggage is rude plus they deserve in excess of a faux apology. you just dropped a shopper.
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it can be pitiful to possess to report that my numerous check over here email messages to Consumer Relations have not been answered as of so far Oct 29, a total deficiency of by far the most elementary courtesy toward an eighty four many years aged Very first-Course passenger and Repeated Flier….
I would favor to fly this Monday vs Sat but was informed I might be billed a rate. That’s extraordinary , considering I have been traveling with American for more than 6 yrs and would in no way take into account flying with everyone else ever.